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We will
try to answer
all your
questions here.
If you do not
find your
answer, please
Email us
or
call us.
Can I Use
My Cellular
Telephone in
Costa Rica?
YES. Many of
our customers
prefer to use
their own
cellular
telephone in
Costa Rica. And
many brands and
models using the
GSM and 3G
technology can
connect well
with the
Instituto
Costarricense de
Electricidad
(ICE) - Costa
Rican cellular
network.
And we do our
best to
accommodate when
possible.
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What Type of
Phones Do You
Rent?
We prefer to use NOKIA telephones
for
dependability
and durability.
Each Rental
Phone is tested
and the battery
is charged prior
to delivery.
Click here to
view phones.
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Can I SMS Text
Message To The United States and Other Countries?
YES. Customers can SMS
text message to the United States, Mexico, Nicaragua, El
Salvador and Panama with unlimited FREE use.
Click here here for details.
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Will I know My Rental Phone Number Before Arriving?
YES.
We assign you a telephone number once the reservation is
complete. And confirmation email is sent to you that
includes the phone number you will be using in Costa Rica.
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Is There a
Minimum Usage Charge?
NO.
We do not charge for a minimum usage.
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What Are Your Per
Minute Rates?
We do not charge per minute for local calls made and
received. Nor is there a charge for any international calls
you receive. Our only per minute charge is for international
calls you place.
See rates.
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Do You
Offer Discounts For Multiple Rentals?
Yes, we offer discounts
for multiple rentals through our
Frequent Customer Rewards
Program
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What Happens If I Have Problems With The Rental Cellular
Phone?
This very seldom happens, but should you have a problem
with your Rental Cellular Phone, we are there to help.
In most cases the problems are minor, but, in any event,
we immediately exchange the Phone.
See our customer support section for more details on
problems and lost or stolen rental phones.
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Do I Get Voicemail?
YES.
Voicemail is include free of charge with our service.
Instructions on accessing your voicemail is provided at
the time of delivery of your rental phone or SIM card.
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Do I Get Caller ID?
YES. Our service includes Caller ID at no
extra charge. Some phones in Costa Rica are private and
the Caller ID will not display. Many calls from outside
Costa Rica are also private and no number is displayed.
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Do I Get Call Waiting?
YES.
All Rentals Phones feature call waiting at no extra charge.
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I Am Arriving At the Liberia Airport. Can I Get A Phone
There?
YES and
NO.
At this time we do not have service at the Liberia - Daniel
Oduber International Airport (LIB). However, we can
arrange for delivery of your rental phone to Guanacaste area
hotels.
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Will I Be Able to Use My Rental Cellular Phone Anywhere in
Costa Rica?
YES and NO.
Cellular telephone service in Costa
Rica is provided by the state owned monopoly on
telecommunications, the Instituto Costarricense de
Electricidad (ICE). All cellular telephones in Costa Rica,
including those of our competitors, are connected to this
network and service totally depends on that. We cannot make
any guarantees or promises. Having said, ICE claims cellular
coverage is in 95% of the national territory. Certain areas
have weak to no coverage, but those areas are few.
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What Are Your
Payment Methods?
See our
payment info.
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What Happens if I Lose or Damage the Rental Phone?
If you should lose the rental phone, sim card or data
card, unfortunately you will have to pay for it. Our
charge for the loss or total damage for the lost
equipment is limited (limit is included in our rate
schedule). In the event the equipment is damaged and may
be
repairable, we will only charge you our cost to effect
the repairs.
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What Do
I Do If I Lose the Rental Phone or SIM or Data Card?
In the case you lose the Rental Phone or SIM Card or Data
Car you
should call the number given to you on delivery and make
your report. The service will be immediately suspended and
we will get a new Rental Phone or SIM card or Data Card out to you,
usually within the hour -- longer if you want to keep the
same phone number. You will be responsible for all
international calls made from the Rental Phone or SIM Card up to the
time we receive your report.
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Do You Have
Loss or Damage Insurance?
NO.
Sorry, there no insurance coverage is available for loss
or damage of the Rental Phone, SIM Card or Data Card.
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What Does the Deposit Cover?
The deposit is our security for any loss or damage to the
Rental Phone, SIM Card or Data Card and any and all international calls made during
the rental period.
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Can I Get An
Itemized Statement for My International Calls?
YES.
Normally we provide a summary report of all
international minutes used and the total charges.
However, on request, we can provide an itemized
statement that include all minutes used, destination of
calls and cost.
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Do You Deliver at
The Airport?
YES.
Our friendly staff will meet your flight on arrival at the
Juan Santamaría International airport (SJO) in San José.
This service is free of charge.
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Can I Get
A Rental Phone in Guanacaste?
YES.
Only with prior arrangement for
you take delivery at your hotel serviced by DHL and
provided you take responsibility for the return of the
rental phone to us in San José. The cost of delivery,
usually us$5 to $10 is added and the cost of lost phone
replacement will be charged if you fail to return the
phone.
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How Do I Return
the Rental Phone?
We will arrange for the pick up of your Rental Phone, SIM
Card or Data Card at
your hotel or the San José airport at no additional charge.
Also, at major hotels, we can arrange for you to leave the
Rental Phone with the reception desk and we will pick up
later in the day. The major hotels have a registration
system and the Rental Phone is logged in with a time stamp.
We have not lost a Rental Phone yet in that way.
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Do You Always Have Cell Phones Available To Rent?
YES.
We have sufficient stock of Rental Phones to meet every type
of demand and in all seasons, however, we do recommend a
prior reservation.
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Is the Display on the Rental Phone in English or in Spanish?
All our Rental Phones are programmed for English. We can,
however, reprogram the Rental Phone for other languages.
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Is My Voice Mail Box in English or Spanish?
Sorry, the local telephone company and sole provider of
cellular service in Costa Rica now only provides their
voicemail in Spanish. You can, however, leave your
personal message, however, the voicemail prompts are in
Spanish only.
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What Happens if I Get or Dial a Wrong Number?
Wrong numbers occur frequently from those who misdialed or
from a previous user. There is no charge for any and all
calls coming into your Rental Phone. There is a charge,
however, if you happen to dial the wrong international
destination number. To avoid excess charges in the event of
a improperly dialed number, hang up immediately, and you
will be charged the minimum one minute default by the
telephone company.
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Why Can't I Get Cellular Service From the Telephone
Company?
In Costa Rica only Legal residents - those in possession
of a residency cedula - and citizens can obtain
cellular telephone company. If you are NOT a legal resident
you cannot subscribe to cellular service from the
telephone company.
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